At Woodpure, we want you to have a positive shopping experience.
Returns
Eligible items may be returned within 30 days of delivery, provided they meet our return requirements.
How to Request a Return
Contact support@woodpure.store with your order number and reason for the return. Please wait for return instructions before shipping an item back.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us with your order number and photographs when possible.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return shipping costs depend on the reason for the return and applicable law.
This policy does not limit your statutory consumer rights.