FAQ

Frequently Asked Questions

1. What products does WOODPURE offer?

WOODPURE offers a thoughtfully selected collection of wooden kitchen essentials, including cooking utensils, cutting boards, serving accessories, and kitchen organizers.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard shipping usually takes an estimated 7–12 business days after processing.

4. How much does shipping cost?

Our standard shipping rate is $4.99 per order.

5. How can I track my order?

Once your order ships, you may receive a shipping confirmation email with tracking information, where available.

6. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Changes cannot be guaranteed once your order has been processed or shipped.

7. What if my order arrives damaged?

Please contact our customer support team with your order details and photos of the damaged item and packaging, so we can review the issue and assist you.

8. How should I care for wooden kitchen products?

Unless the product instructions state otherwise, hand-wash wooden items with mild soap and warm water. Dry them promptly and avoid soaking them or putting them in the dishwasher.